Gambling should be a fun form of entertainment, not a burden. q22 provides a range of self-control tools and support resources to ensure you always play within your limits. Know your boundaries, understand the risks, and enjoy a healthy gaming experience.
Responsible gaming means enjoying gambling activities — whether slots, live casino, bingo, or sports betting — as a controlled form of entertainment, not as a way to solve financial problems or escape life's pressures.
At q22, we believe that players who play smart are happier and more satisfied players. That's why we provide all the tools and resources you need to take control of your own gaming experience — without having to rely on anyone else.
The core principles of responsible gaming at q22 is simple: set a budget before playing, do not chase losses, and stop when you have had enough fun. Remember, every wager carries risk and there is no guaranteed win in any game.
q22 does not want to profit from players with a gambling problem. Every ringgit you harm yourself to obtain is not a win we are proud of. Your well-being matters more.
Gambling is not suitable for everyone. If you feel stressed, sad, or angry, avoid playing in that emotional state as your decisions may not be rational.
Answer these questions honestly. If more than 3 answers are "Yes", consider using q22's self-control tools.
If you need immediate assistance, contact Talian Kasih 15999 (Ministry of Women, Family and Community Development Malaysia) — free and confidential.
All these tools are available free of charge in your account and can be activated at any time. We put full control in your hands.
Set a daily, weekly, or monthly deposit limit to ensure you do not spend beyond your set budget. Limits can be lowered immediately, but increases require a 24-hour waiting period.
Set the maximum loss amount you are willing to accept within a given period. Once the limit is reached, the system q22 will automatically block any further wagering.
Need a short break? Activate a self-break for 24 hours, 7 days, or 30 days. During this period, your account will be unavailable for any wagering activity.
For more serious concerns, you may apply for self-exclusion for 6 months, 1 year, or permanently. This option cannot be reversed before the period expires and we fully respect your decision.
Access your account via the website or mobile app q22 using your username and password.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the menu.
Select the type of control you want — deposit limit, loss limit, self-break, or self-exclusion — and follow the on-screen instructions.
Confirm your selection via email or SMS verification. Your chosen control tool will take effect immediately or within the specified timeframe.
If you experience any difficulty activating the self-control tools, please contact customer support q22 via 24/7 live chat. Our team will assist you promptly and without question.
| Control Types | In Effect | Minimum Period |
|---|---|---|
| Deposit Limit (Decrease) | Instantly | 24 Hours |
| Deposit Limit (Increase) | 24 Hours | 7 Days |
| Loss Limit | Instantly | 24 Hours |
| Wagering Limit | Instantly | 24 Hours |
| Self-Break | Instantly | 24 Hours |
| Self-Exclusion | Instantly | 6 Months |
| Permanent Exclusion | Instantly | Non-reversible |
All requests for ease setting or cancelling a self-exclusion requires a mandatory waiting period. This is to protect you from impulsive decisions made when emotions are running high.
We go beyond simply meeting regulatory requirements. Responsible gaming is part of the core values of q22 since our very first day of operation.
Platform q22 open only to individuals aged 18 and above. Our strict KYC identity verification process ensures no underage players can register or access the games.
All customer support staff q22 undergo specialised training to identify signs of problem gambling and how to provide the right support to players who need it.
System q22 proactively monitors suspicious gameplay patterns. If your activity shows signs of a problem, our team will reach out to you personally to offer assistance.
Support Team q22 operates 24 hours a day, 7 days a week. You can reach us at any time to discuss self-control measures or to get help managing your playing habits.
All information related to responsible gaming, self-exclusion, and your self-control records is completely confidential. No one will know except you and the security team q22.
All self-control tools can be accessed and activated directly through the mobile app q22 — iOS or Android — without needing to contact customer support first.
Recognising the early warning signs is the first step toward getting help. Don't wait until the problem gets worse. Here are the signs to watch out for:
Follow these simple principles to ensure your gaming experience at q22 always enjoyable and in control:
Decide how much you are willing to lose before starting a game. Think of that money as the cost of entertainment — like going to the cinema or dining out.
If you have reached your loss limit, stop. Trying to recover losses by continuing to play typically makes things worse.
Stop every 30–60 minutes to rest, drink some water and reassess your emotional state. Better decisions are made with a fresh mind.
Accept that losses are part of the game. The enjoyment of the playing experience is the real reward, not just monetary wins.
Register an account q22 today and enjoy a responsible gaming experience with all self-control tools available for free. The fun begins when you play in control.