Q22 Privacy Policy – Player Data Protection

01 Privacy Policy Introduction & Scope

Q22 takes our responsibility to protect the privacy and security of every player's personal information seriously. We comply with applicable data protection laws and consistently strive to ensure your information is stored securely and used only for legitimate purposes.

This Privacy Policy explains:

• The types of personal information we collect from you.
• Why and how we use that information.
• Who we share your information with and under what circumstances.
• The security measures we take to protect your data.
• Your rights regarding your personal data that we hold.

02 Personal Information We Collect

We only collect information necessary to provide you with high-quality service. Information is collected through several methods:

A. Information You Provide Directly:

• Full name, date of birth, and national ID or passport number upon registration.
• Email address and phone number for account verification purposes.
• Residential address for identity verification (KYC) requirements.
• Payment method details — bank account number, bank name, digital wallet number, or cryptocurrency wallet address.
• Identity verification documents uploaded during the KYC process, such as copies of your ID card and utility bills.
• Any information you share when contacting our support team.

B. Information Collected Automatically:

• IP address, device type, operating system, and browser version.
• Login data — date, time, and location of login.
• Gaming activity records and betting history within the platform q22.
• Deposit and withdrawal transaction history.
• Cookie and browser session data to enhance the user experience.

03 How We Use Your Information

Q22 uses your personal information only for legitimate and necessary purposes. We do not use your data for purposes unrelated to the provision of the platform's services q22.

The primary uses of your data include:

• Account Management: Creating, verifying, and maintaining your account securely on the platform. q22.
• Transaction Processing: Processing all deposits and withdrawals of funds quickly and accurately.
• Identity Verification (KYC): Complying with regulatory requirements and preventing fraud and illegal activities.
• Customer Support: Resolving inquiries, complaints, and technical issues you encounter.
• Platform Security: Detecting and preventing unauthorized access, fraud, and account misuse.
• Service Communications: Sending important notifications related to your account, transactions, and security updates.
• Marketing (with consent): Informing you about the latest promotions, bonuses, and offers. q22 — only if you have agreed to receive marketing communications.
• Legal Compliance: Fulfilling applicable legal, regulatory, and reporting obligations.
• Service Improvement: Analyzing usage patterns to enhance the gaming experience at q22.

04 Information Sharing & Disclosure

Q22 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your information is only shared in the following limited situations:

• Payment Service Providers: Transaction information is shared with FPX, TNG eWallet, GrabPay, ShopeePay, and cryptocurrency payment providers integrated with the platform. q22 solely for the purpose of processing your transactions.
• Identity Verification Providers: KYC documents are shared with trusted third parties to carry out identity verification on behalf of q22.
• Game Technology Provider: Game data that must be shared with game software providers to ensure smooth operation.
• Regulatory Authority: Certain information may need to be disclosed to regulatory authorities, law enforcement bodies, or courts as required by law.
• Audit Partner: Auditors and professional advisors bound by strict confidentiality obligations.

05 Security & Data Protection

Q22 invests seriously in security infrastructure to ensure your personal and financial data is always protected. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and the server q22 is protected with industry-grade SSL encryption.
• Two-Factor Authentication (2FA): Players can enable 2FA for an additional layer of protection during login.
• 24/7 Monitoring: Security team q22 continuously monitors the system to detect any suspicious activity.
• Secure Data Storage: All data is stored on servers protected by advanced firewalls and strict access controls.
• Encrypted Password: Account passwords are stored in hashed form — staff q22 cannot view your password in its original form.
• Periodic Security Audits: System q22 undergoes regular independent security audits to ensure compliance with the latest standards.

06 Cookies & Tracking Technologies

Q22 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform operations — including login session management and account security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display theme, and account settings for your convenience.
• Analytics Cookies: Helping us understand how players interact with the platform. q22 so we can improve it. Data collected is in aggregate form and does not identify individuals.
• Performance Cookies: Used to optimise platform speed and performance, especially during peak usage periods.

You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect platform functionality q22. Note: Essential cookies cannot be disabled without affecting your ability to log in to your account.

07 Player Rights Regarding Personal Data

As a player q22, you have the following rights regarding your personal data that we hold. We are committed to making it easy for you to exercise these rights:

08 Data Retention & Deletion Period

Q22 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law.

• Active Account Data: Retained for as long as your account remains active and for a period of 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required by Malaysian financial laws.
• KYC Records: Retained for 5 years after the business relationship ends.
• Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
• Analytics Cookie Data: Automatically deleted after 13 months.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked back to your identity.

09 International Data Transfers

In the course of its operations, Q22 may transfer your personal data to servers or service providers located outside Malaysia. Any such data transfer is carried out with adequate safeguards, including:

• Use of internationally recognized standard data transfer agreements.
• Ensuring that data recipients comply with data protection standards equivalent to or higher than those applicable in Malaysia.
• Implementing additional technical security measures such as end-to-end encryption during transfers.

10 Changes to This Privacy Policy

Q22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, or new legal requirements.

When significant changes are made:

• The "Last Updated" date at the top of this document will be updated.
• In-platform notifications will be sent to all active players. q22.
• For significant changes, we will obtain your renewed consent before the changes take effect.

Continued use of the platform q22 following the publication of changes is considered acceptance of the updated terms. We encourage you to review this page periodically.

11 Contact Us Regarding Privacy

If you have any enquiries, concerns, or wish to exercise your rights regarding personal data, our Data Protection Officer team Q22 is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week via the live chat icon at the bottom corner of the platform q22.
• Privacy Email: [email protected]
• Response Time: Privacy-related enquiries will be answered within 3 business days; data rights requests within 30 business days.